Proactive IT Solutions provides IT support to SMEs primarily in Melbourne. We have a strong customer focus and a best practice mind-set.

We believe that IT support isn’t just about fixing problems; but about making sure problems don’t happen, and empowering people to work better. That’s why we guarantee uptime of 99%.

Proactive IT Solutions clients enjoy:

  • affordable, predictable IT expenditure
  • reduction in computer downtime
  • an improvement in IT efficiency
  • greater employee productivity
  • improved business bottom line.

Proactive IT Solutions works best with businesses with five to fifty computers as this is the sweet spot where we can minimise your total cost of ownership of your IT systems by utilising best practice principles in IT systems management.

Our services include everything you need to ensure your team reaches their highest productivity, isn’t disrupted by IT problems, and enjoys best-practice IT security and protection:

  • Onsite technical support
  • Helpdesk/remote desktop support
  • Cyber security and IT network security
  • Enterprise backup and disaster recovery
  • Cloud computing and cloud migration
  • Office 365 setup and support
  • Proactive network and systems management
  • Preventative server/systems maintenance
  • Hardware and software monitoring
  • Software and application integration
  • Phone systems


Proactive IT solutions has evolved from the company known as PC Diagnostics, which was started in 2002 by Damien Battersby. PC Diagnostics operated with a traditional IT systems support model based on rapid response to solve clients’ IT problems. By analysing clients’ needs and studying the needs of the market, Damien observed that the way small and medium sized enterprises were being served by this model was at odds with the best practice approach used by larger enterprises. In these companies, the focus is on issue prevention and optimal alignment of IT systems with business strategy, rather than rapid response to problem resolution. Larger companies really understand the cost of downtime to their business, and recognise that it can be far greater than the cost of developing and maintaining high quality, reliable IT systems which eliminate downtime.

In 2011, Damien decided to change the business model the company was using so that a proactive approach to IT support could be provided to small and medium sized enterprises who want to avoid the cost and disruption of IT system downtime. A change of business name was necessary to represent the new approach of the business.

Contact Details

Office Phone: 1300 723 857
Phone (International): +61 3 9017 4510

Office Address: Unit 1, 182-186 Rooks Rd, Vermont VIC 3133
Postal Address: P.O. Box 96, Ringwood VIC 3134

Operating Hours: 9:00am to 5:00pm weekdays. Closed Victorian public holidays.