Damien Battersby, Founder and Managing Director

Damien Battersby,
Founder and Managing Director

We’re Here For You

At Proactive IT Solutions, we strive to build and maintain positive relationships with our clients. What we want most of all are delighted clients who rave about our business to others.

We’re passionate about technology; and about working with our clients to manage their IT in a way that’s going to support their business goals and, ultimately, help their business thrive.

Everyone on the Proactive IT Solutions team has a strong customer focus and a best practice mind-set. I feel privileged and grateful to be able to support so many wonderful small and medium businesses in and around Melbourne.

We’ve been in business since 2002, so you know we’re here to support you for the long haul.

Benefits of using Proactive IT Solutions

Proactive IT Solutions clients enjoy:

  • affordable, predictable IT expenditure
  • reduction in computer downtime
  • an improvement in IT efficiency
  • greater employee productivity
  • improved business bottom line.

Proactive IT Solutions works with you to maximise the return on investment for your IT systems by utilising best practice principles in IT systems management.

What we do

Our services include everything you need to ensure your team reaches their highest productivity, isn’t disrupted by IT problems, and enjoys best-practice IT security and protection:

  • Onsite technical support
  • Helpdesk/remote desktop support
  • Cyber security and IT network security
  • Enterprise backup and disaster recovery
  • Cloud computing and cloud migration
  • Office 365 setup and support
  • Proactive network and systems management
  • Preventative server/systems maintenance
  • Hardware and software monitoring
  • Software and application integration
  • Phone systems

Our values

Professional

I will be professional; always being presentable, reliable, and communicating effectively and with purpose. I will deliver effective and customer-aligned solutions to achieve mutually desirable business outcomes based on my experience and training. I will always follow issues through to resolution and communicate effectively with clients at all times.

Proactive

I will be proactively involved by taking pre-emptive actions and consistently identify opportunities to deliver best practice outcomes to clients. I will frequently initiate communications to ensure I maintain close relationships with clients.

Honest and Accountable

I will behave with integrity; always working with honesty, accountability, reliability, responsibility, and taking ownership of IT outcomes. I will always deliver on promises I make and never promise if I can’t deliver.

Friendly

I will be approachable, helpful and responsive in any communications I make. I always have an open mind and am friendly to my colleagues and clients even during challenging situations. I look for opportunities to introduce fun and sociability into the workplace, improving relationships with everyone I interact with.

Knowledgeable

I am knowledgeable within my profession, supported by my education and experience. Through education, both formal and informal, I will build my knowledge ensuring that I can deliver the best possible solutions for clients. I will always document any knowledge relevant to clients or the business in such a way that it is easy to access and understand.

Excellent

I will always work towards excellence. I will achieve this through application of best practice principles and by striving for perfection in everything I do. I will use continuous improvement and innovation in all business processes and systems to create value for clients.