Business IT Support in Melbourne for Businesses with 5-50 Staff

  • Resolve all your current IT issues
  • Additional IT help (setup, maintenance, upgrade…)
  • Switch to a new, reliable IT provider

When your IT doesn’t work, your team can’t get to work.

Don’t let IT problems slow down your productivity.

All your IT needs expertly taken care of.

Software, hardware, network, security, internet, phones and helpdesk. You’ll never have to worry about any of your IT again.

Server Setup & Support

Server too slow? Time to upgrade?

Computer Setup & Support

Running too slow? Time to update or upgrade?

Networking Setup & Maintenance

Internet too slow? Need remote access?

Office 365 Setup & Support

Error messages? Email problems?

Managed Cloud Services

Transitioning your applications to the cloud?

Security & Backup

Want peace of mind for all your data?

You’ll never have to worry about your IT again.

You can leave all of your IT setup and ongoing management to us while you focus on your core business.

company-with-productivity

No more IT problems

Wouldn’t it be nice to know your technology just worked? No troubleshooting. No waiting.

happy-no-it-problems-office

Reduce your IT costs

Eliminate unnecessary spending and know exactly how much your IT will cost.

two-people-working-together-on-computer

Prevent downtime & reduce risks

Get faster internet and make use of best practice security for your systems.

Stuck with your current IT provider?

Stuck with an on-going contract? Looking for a new IT partner who truly understands your needs? Let’s see what we can do.

Testimonials from businesses just like yours

  • "Proactive saved me! The business I work for went offline and our current IT company ignored us. We called and a technician was at my workplace within half an hour and had both our offices running better than we ever have for a very long time."

    Brendan Bywaters
    Brendan Bywaters Harcourts Wantirna Real Estate
  • "I see all future IT challenges being stress free and dealt with ease ... The proactive approach and fast support request times have far exceeded our expectations and I highly recommend the services of Proactive IT Solutions."

    Sharon Knot
    Sharon Knot Noel Jones Real Estate
  • "We would highly recommend using the services of Proactive IT and welcome any enquiry you may have as to their reliability and service standards."

    Neil Rhodes
    Neil Rhodes C E Carter & Son Pty Ltd
  • "Proactive IT's service was always reliable and trouble free. I found all staff to be professional and always client focused. Every issue I ever sought assistance with was dealt with in a polite, prompt, and efficient manner. I would have no hesitation in recommending Damien Battersby and his team to any business requiring IT services."

    Colin Peterson
    Colin Peterson Chairman, Linear Group, 2006-2017

What’s Next?

IT can be stressful and frustrating. If you’re like most companies, all you want is a simple, fast and cost-effective IT solution that you and your team can rely on. Here’s the simple process to get you there.

1. Have a quick chat

Give us a call or send us an online enquiry form

2. Get a customised plan

We’ll assess your whole setup and provide you with options that will best support the needs of your organisation

3. Get your IT under control

We proactively monitor, maintain and support your technology so your productivity will never be interrupted

Before Hiring An IT Support Provider

Checklist for Busy Business Owner to Having A Cost-Effective IT Solution

  • Avoid all your unnecessary IT expenditures
  • The key to not having any ongoing IT issue
  • How to have a simple IT system that just works

Switching your IT provider?

Is your current IT provider slowing you down? Eliminate all your ongoing issues and make a no-downtime transition.

Need help with IT support or management?

We’ll help you take care of all your IT so you can focus on your core business. Never spend an afternoon trying to fix email problems again!

Want some advice on your current IT situation?

Get a customised plan that fits your company size and growth so your team can get more work done.

Any of these sounds like a situation you’re in?

  • “We keep having computer and IT problems. It’s time to take care of them.”
  • “We’re setting up our new office and we need help with the IT setup”
  • “We’re getting frustrated with the level of service from our IT provider”
  • “I think we’ve outgrown our current IT”
  • “Our technology plan/ IT roadmap needs some work”
  • “I’m not sure my IT spending is in line with what I’m getting”
  • “I need a second opinion on a technology problem”
  • “Our IT guy needs some help …”
  • “Can ‘The Cloud’ work for our business?”
  • “We have so many IT problems, I don’t even know where to start”

Some common questions you might have …

How do Managed IT Services and IT Support work?

Our Managed IT Services is an all-in-one support solution customised to your business. From strategic planning to day-to-day support, system monitoring to maintenance. We help you take care of everything about your technology so you and your team don’t have to troubleshoot IT problems because when you go to the office, you know your technology just works.

Why is Managed IT Services ideal for businesses with 5 – 50 staff?

When you engage a reliable IT Managed Service Provider, it’s like having a Chief Information Officer (CIO) on staff, but without the extra payroll. Technology touches almost every business process these days, making the position of CIO critical to any organisation. But for most companies with 5 – 50 staff, having a CIO on staff is not cost-effective. This is why so many small to medium size businesses work with us to get their IT under control without spending a fortune on dedicated internal staff.

What services do you provide for business?

Our services include everything you need to ensure your team reaches their highest productivity, isn’t disrupted by IT problems, and enjoys best-practice IT security and protection:

  • Onsite technical support
  • Helpdesk/remote desktop support
  • Cyber security and IT network security
  • Enterprise backup and disaster recovery
  • Cloud computing and cloud migration
  • Proactive network and systems management
  • Preventative server/systems maintenance
  • Hardware and software monitoring
  • Software and application integration
  • Phone systems

What should we expect from your IT support? 

We have all been on one of those “support calls” where we’ve been kept waiting and waiting and still weren’t able to get the issue fixed. We believe if the IT system is being monitored and supported proactively, “support calls” or reporting a problem is unnecessary. However, occasional technology issues are inevitable. Files will accidentally be deleted. Passwords will be forgotten. When these things happen, your employees will have someone to call for help 24/7. But they won’t have to sit on hold for hours or wait around all day. When they call our Support Desk, they’ll be talking to an engineer in 90 seconds on average who can start troubleshooting the problem. Many problems can be resolved in less than 15 minutes.

What industries do you work with?

We’ve been helping clients in many shapes, sizes, and industries get better results from their technology. Some of the industries are:

  • Real Estate
  • Construction and Development
  • Healthcare
  • Non-Profit
  • Professional Services
  • Financial Services and Accounting
  • Transport and Logistics
  • Manufacturing

Get Help from An IT Expert Now

Submit the form below or give us a call on 1300 723 857
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