Top businesses don’t get to the top by operating in a reactive manner. They win by being proactive.

With a Managed IT Support Plan you’ll enjoy priority access to a dedicated technical support team, strategic IT consultation and planning, and proactive support to achieve IT network uptime of 99% or greater.

Key support plan features

Proactive IT Solutions is a team of close knit experts who get to know your business, your people and your systems inside out. We take pride in our positive client relationships; and we’re always looking to raise standards, improve performance, and do a better job. For a flat monthly fee, you’ll get a dedicated team of IT engineers at your service, including:

  • a 24/7 priority IT support helpline (after hours service fees may apply)
  • full user support and account management
  • email, phone and on-site support within guaranteed timeframes
  • 24/7 server monitoring and timely fault resolution
  • 24/7 network monitoring and timely fault resolution
  • support for specialised software in consultation with the vendor
  • a range of proactive maintenance and support activities
  • monthly reports on network health
  • a quarterly strategic IT consultation and review
  • comprehensive IT asset management.


Managed IT support plans prices are charged per month, and based on a 12-month contract. Pricing is dependent on the size and complexity of the IT network.

Further information

For a full list of Support Plan inclusions, and to arrange a consultation and quote, contact us today!

Phone: 1300 723 857