Take control of your IT

 In Support
Better internal management can prevent IT problems in your business; why not make it a New Year’s resolution to take control of your IT in 2017?

Technology problems can be very frustrating. I don’t need to tell you how annoying it is to have a slow computer, flaky network connection or malfunctioning printer.

Many common IT problems can be avoided by having a proactive approach and good internal management.

An ounce of prevention is worth a pound of cure. For this reason, it makes great business sense to maintain a certain level of internal responsibility around IT management and maintenance; even though you may choose to outsource your IT support.

No one understands your business, or will advocate for your technology needs, better than you!

4 easy ways to take control of your IT

1. Create internal IT policies and procedures

Ensure that you have all the necessary IT policies and procedures, and that your employees are aware of them and comply with them.

Some of the essential policies you need to implement are:

  • Password policy. To ensure that staff set strong passwords and change them regularly.
  • Security policy. To ensure the security of hardware and data from theft or unauthorised access.
  • Email and internet usage policy. Which outlines acceptable levels of private use and limitations on particular behaviours, such as downloading or streaming media.
  • Data backup policy. Which outlines the methods and practices for ensuring a comprehensive backup of company data.

Some common procedures that your company should have include:

  • Lodging and tracking of IT support requests. To facilitate proper monitoring of issues and problems raised, as well as actions undertaken and solutions applied.
  • User setup and termination procedures. These are important when staff are hired or leave the company.

2. Have a single point of contact to handle communication of IT-related requests

Assign a specific contact person to receive and relay IT support requests to your external provider. This will assist in the proper handling of information, so that problems can be resolved with greater efficiency. It may also save you money if that person is empowered to cut unnecessary requests off at the pass.

3. Nominate an internal IT manager

The internal IT manager is responsible for implementing the policies and procedures, as well as monitoring and planning for the organisations’ operational technology requirements. Such a person would be the liaison for any large-scale IT projects or expenditures within the company.

They may be the same person that handles the support requests, or they may be a more senior manager within the business who does not handle the day-to-day IT issues.

4. Commit to an IT maintenance schedule

A regular schedule for IT maintenance helps in prolonging the life of your servers and computers as well as reducing performance issues and preventing problems in the future.

Why taking control is important

IT issues can cause major disruptions to business operations. Aside from being hugely inconvenient, problems with IT can also be a financial liability for the company.

ProITS recommends the strategies above as your first line of defence. A culture of compliance and internal responsibility around IT will send the message to employees that your infrastructure is valued and valuable and needs to be respected.

Give us a call if you want to know more about how to create an effective IT support system for your business. We’ll assist you in planning and implementing a holistic IT support strategy.

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