Business IT Support in Melbourne for Businesses with 5-50 Staff

  • Resolve all your current IT issues
  • Additional IT help (setup, maintenance, upgrade…)
  • Switch to a new, reliable IT provider

Managed IT support plans

With managed IT services, your company can outsource the day-to-day IT management responsibilities to Proactive IT Solutions. For small and medium enterprises, managed IT services is more cost-effective than having a dedicated internal IT resource.

Our support plans cover all areas of your technology from workstations, to servers, to network infrastructure. Critical parts of your network such as servers and network components are monitored around the clock to ensure issues are resolved before they cause downtime.

Our support plans are fixed price so you have a predictable budget for your IT and have a service level agreement which guarantees the timeframe for when support requests will be actioned.

With a Managed IT Support Plan you’ll enjoy priority access to a dedicated technical support team, strategic IT consultation and planning, and proactive support to achieve IT network uptime of 99% or greater.

Key support plan features

Proactive IT Solutions is a team of close knit experts who get to know your business, your people and your systems inside out. We take pride in our positive client relationships; and we’re always looking to raise standards, improve performance, and do a better job. For a flat monthly fee, you’ll get a dedicated team of IT engineers at your service, including:

  • a 24/7 priority IT support helpline (after hours service fees may apply)
  • full user support and account management
  • email, phone and on-site support within guaranteed timeframes
  • 24/7 server monitoring and timely fault resolution
  • 24/7 network monitoring and timely fault resolution
  • support for specialised software in consultation with the vendor
  • a range of proactive maintenance and support activities
  • monthly reports on network health
  • a quarterly strategic IT consultation and review
  • comprehensive IT asset management.

Pricing

Managed IT support plans prices are charged per month, and based on a 12-month contract. Pricing is dependent on the size and complexity of the IT network.

Further information

For a full list of Support Plan inclusions, and to arrange a consultation and quote, contact us today!

Phone: 1300 723 857