Reliable, Responsive IT Support for Melbourne Businesses

Proactive IT Solutions is a team of close knit experts who get to know your business, your people and your systems inside out. We take pride in our positive client relationships; and we’re always looking to raise standards, improve performance, and do a better job. For a flat monthly fee, you’ll get a dedicated team of IT engineers at your service, including:

  • a 24/7 priority IT support helpline
  • full user support and account management
  • email, phone and on-site support within guaranteed timeframes
  • 24/7 monitoring and timely fault resolution
  • a range of proactive maintenance and support activities
  • monthly reports on network health
  • a quarterly strategic IT consultation and review
  • comprehensive IT asset management

About managed IT services

With a Managed IT Support Plan you’ll enjoy priority access to a dedicated technical support team, strategic IT consultation and planning, and proactive support. For small and medium enterprises, managed IT services is more cost-effective than having a dedicated internal IT resource. Proactive IT Solutions is a team of close knit experts who get to know your business, your people and your systems inside out. We take pride in our positive client relationships; and we’re always looking to raise standards, improve performance, and do a better job. For a flat monthly fee, you’ll get a dedicated team of IT engineers at your service.

Our support plans cover all areas of your technology from workstations, to servers, to network infrastructure. Critical parts of your network such as servers and network components are monitored around the clock to ensure issues are resolved before they cause downtime.

ProSupport plans

All our ProSupport plans include the following:

Service delivery

  • 24/7 priority IT support helpline
  • Technical account management

Consultation and asset management

  • Quarterly review and strategic advice
  • Asset management and replacement schedule

Monitoring, maintenance and backup

  • 24/7 monitoring for servers, network, backups and internet connectivity
  • Installation of critical and important server updates
  • Automated proactive maintenance
  • 24/7 monitoring for virus events and management of antrivirus licenses and renewals

Everything from the ProSupport Monitoring plan, plus:

Service delivery

  • Remote assessment and support of servers and network devices
  • Remote assessment and support of printers, workstations and personal devices
  • Remote assessment of internet connectivity faults
  • User support and management
  • Email account support and management
  • Application support, including for specialised software
  • Printer support

Consultation and asset management

  • Lifecycle management of IT hardware and software
  • Software license management and renewal schedule

Monitoring, maintenance and backup

  • Installation of antivirus updates
  • Diagnosis of antivirus events
  • Investigation and resolution of backup faults

Everything from the ProSupport Base plan, plus:

Service delivery

  • Agreed response times
  • Onsite assessment and support of servers and network devices
  • Onsite assessment and support of printers, workstations and personal devices
  • Onsite assessment of internet connectivity faults
  • Vendor liaison for internet, email and application faults

Monitoring, maintenance and backup

  • Resolution of virus events
  • Network configuration changes
  • Annual UPS testing

Pricing

Managed IT support plans prices are charged per month, and based on a 12-month contract. Pricing is dependent on the size and complexity of the IT network.

Our support plans are fixed price so you have a predictable budget for your IT and have a service level agreement which guarantees the timeframe for when support requests will be actioned.

To request a quote, give us a ring or book a call-back.